Job Description
JOB TITLE: Office Manager - East Williamson County Higher Education Center (EWCHEC) Hutto
FLSA: Exempt
SALARY LEVEL: Professional Level 1
DATE: October 5, 2023
TRS/ORP: TRS
CLASS CODE: EHUTOFFMANAGE
The following duties and responsibilities, Knowledge, Skills, and Abilities (KSA’s), and physical requirements are intended to describe the general nature and level of work being performed. The information listed below is not intended to be construed as a complete listing of all duties and responsibilities, KSAs, and physical requirements required of this position since changes to the position may occur at any time or additional requirements may be added over the course of time.
SUMMARY:
Under direct supervision of the Associate Vice President and Chief of Operations, East Williamson County Centers, the incumbent provides a wide variety of administrative and operational support for Temple College and other EWCHEC-Hutto partner colleges. This position requires a highly organized individual with strong skills in project and personnel management, prioritizing, multi-tasking, and project follow-through.
MINIMUM EDUCATIONAL AND WORK REQUIREMENTS (MINIMUM QUALIFICATIONS):
Associate’s degree and three (3) directly related work experience or Bachelor’s Degree and one (1) year directly related work experience. Salary commensurate with education and experience.
PREFERRED:
Bachelor’s degree in a related field and at least one (1) year of enrollment services experience in a college or university setting.
CERTIFICATION OR LICENSES:
Currently hold or eligible to receive notary certification in Texas
DUTIES AND RESPONSIBILITIES:
The incumbent will:
• Interact directly and indirectly with various members of Temple College administration, partner college administration, faculty, staff, students, and with the general public.
• Apply principles of diplomacy, courtesy, diversity recognition, and confidentiality, in all personal interactions.
• Perform a wide variety of word processing or typing assignments, which may be confidential, that require operating a personal computer with various types of software programs to enter data, draft, edit, review, and print letters, tables, reports, and other material required of this position.
• Draft or prepare responses to routine inquiries with appropriate approvals and signatures then reply by fax, mail delivery, or e-mail.
• Create, maintain, process, and update files, records, and other documents. Copy, sort, and file all forms of written correspondence in appropriate files, file cabinets, or electronic format(s).
• Perform basic information gathering, research, and compilation of information and data as specifically directed. This duty may require simple to moderately complex mathematical calculations.
• Prepare, compile, and update data, complete required forms for assigned budgets, and submittal of completed forms to the appropriate supervisor for approval, signature, and payment. May assist with the development and or stay abreast of the departmental budget and advise the supervisor of any significant budgetary changes or needs.
• Answer, screen, and resolve telephone and walk-in inquiries. Relay or transfer calls to the appropriate department as the situation arises. This duty may require, at times, the ability to recognize and diffuse a tense situation. Update records or logs as necessary.
• Plan and schedule rooms for EWCHEC-Hutto activities, meetings, or conferences which may include contacting all participants, arranging schedules, and ordering/arranging food service.
• Maintain accurate inventory of and distribute equipment, furniture, and supplies.
• Requisition supplies, printing, technology assistance, maintenance requests, and other services as needed for Center operations.
• Make decisions that affect the performance of the Center office and or Center facility in the absence of the AVP.
• Seek, at all times, the support of designated administrators for the delivery of instructional programs and student support services.
• Assist with enrollment services such as student registration, advising, financial aid, testing, transcript requests, cashier duties, and hosted events.
• Maintain a working knowledge of student confidentiality based on FERPA requirements.
• Support instructional activities by working through and with appropriate administrators, Deans, Department Chairpersons, and Faculty.
• Assist in developing course schedule documents for Center instructional program(s) and scheduling classroom and office assignments for instructors.
• Assist in the hiring and training of support personnel.
• Perform job-related or other duties as assigned.
SOCIAL CONSTRUCTS REQUIRED OF POSITION:
• Display empathy and positive regard for others in written, verbal and non-verbal communication.
• Work with colleagues and students by practicing punctuality, respect for deadlines, collaborative problem-solving, and honest communication.
• Be friendly and collegial with co-workers, faculty, students, staff, and visitors to the campus.
• Build trusting relationships by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions.
• Maintain proficiency as needed and approved by attending training, reading job-related materials, and meeting with others in the area of responsibility.
• Dress appropriately for a workplace with frequent customer service interaction and community outreach.
• Meet all required standards of confidentiality. Keep work areas in a clean and orderly manner.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
KNOWLEDGE:
• Knowledge of community college student services and building operations.
SKILLS:
• Customer service skills that include receptionist skills.
• Word processing, and data entry skills.
• Leadership skills that include supervising staff and student workers.
ABILITIES:
• Ability to communicate effectively, both verbally and in writing.
• Ability to read, write, and understand verbal and written instructions, correspondence, and memos.
• Ability to maintain calendars and schedule appointments.
• Ability to interact with diverse internal and external constituencies of the college.
• Ability to calculate simple to moderately complex mathematical equations.
• Ability to plan and coordinate meetings.
• Ability to maintain confidentiality.
PHYSICAL EFFORT:
Light physical activity is required with occasional lifting of objects up to 15 pounds.
WORKING CONDITIONS:
Work is normally performed in an office setting.
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Job Features
Job Category | Insurance |
- Supports the branch in achieving individual and team goals, while always acting in the customer’s best interest.
- Provides exceptional customer service to all customers while treating all customers and prospects in a fair and equitable manner.
- Maintains a strong working knowledge of bank products and services.
- Engages customers and prospects through the use of questions to discover financial needs.
- Presents and educates customers and prospects on the benefits of solutions offered by Cadence Bank, including digital services and other self-service options.
- Actively refers customers to appropriate specialists and other lines of business to fulfill specialized needs.
- Proactively seeks prospects for new business through outreach and follow-up.
- Assists customers by answering questions, researching transactions, etc., while maintaining compliance and policy standards.
- Represents the bank in community affairs and civic organizations.
- Performs additional duties as required.
- Opens new deposit accounts and performs maintenance as needed on existing deposit accounts including:
- Prepares account paperwork, receives new account deposits and ensures that all accounts are properly processed.
- Performs teller duties including:
- Processes checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement.
- Cashes checks and processes withdrawals after verification of customer’s signatures and balances.
- Counts, checks and packages coins and currency.
- Balances cash drawer at the end of the shift and compares total amounts to computer-generated sheet and reports any discrepancies to the Head Teller as necessary.
- Checks night depository bags and records proper information.
- Ensures that the teller stations are properly stocked with forms, supplies, etc.
- High school diploma or equivalent.
- Successful completion of in-house training program or other approved training program.
- Prefer six month’s experience in the teller function, as well as sales experience, particularly in cross-marketing products and services.
- Excellent sales, interpersonal and communication skills.
- Good understanding of Cadence Banks’s products and services.
- Above average computer and keyboard skills
- Good organizational skills.
- Ability to lift up to twenty-five (25) pounds.
- Being friendly and professional, eager to understand the customer’s specific needs in order to pair the best products and service offerings in support of their project. • Ensuring displayed merchandise reflects our high standards of showroom readiness, operates as intended during demonstrations, and is up to date, accurately mirroring the manufacturers current product offering. • Engaging in safe work practices including the proper operation of store equipment.
- Assist members with fraudulent account activity in person, over the phone, or via written correspondence, including researching the activity and interpreting policies.
- Complete necessary affidavits of fraudulent activity and maintain copies along with a chronological history of the activity relating to the cases involving larger losses. All documentation should be imaged when case closed.
- Conduct interviews of members claiming fraudulent account activity to determine validity.
- Review daily fraud and deposit reports which monitor members’ accounts in order to detect fraudulent activity and take appropriate measures. Must be knowledgeable of specialized software to perform this function.
- Work with and follow-through with law enforcement officials to provide necessary documentation of fraudulent activities and file police reports as applicable to credit union losses.
- Responsible for completion of subpoenas in a timely manner.
- Complete member requests for extensive research.
- Compose professionally written correspondence as needed.
- Stay informed of current fraud schemes through media sources, conferences, seminars, professional contacts, etc. in order to assist A+FCU with minimizing losses.
- Provide timely notification to credit union employees regarding fraudulent activities through quick delivery channels.
- Maintain knowledge of all credit union products and services offered, utilizing PolicyTech, Products & Services Guide and training as offered.
- Promote department wide excellent service to members through cross selling products and services of A+FCU that meet members’ needs.
- Provide training to employees regarding detection and prevention of fraudulent activity.
- Meet or exceed established individual goals and assist with meeting department goals.
- Provide notary services as needed.
- Perform other duties as required or assigned.
- High school diploma or G.E.D equivalent required.
- Two years financial institution, law enforcement or loss prevention experience required.
- Customer service experience performing basic teller functions.
- Complete fraud interview and negotiation courses.
- Knowledge of policies and procedures affecting member services and back office operations.
- Working knowledge of PCs and related software, in-house system and basic office machines.
- Must have the ability/stamina to work at least 40 hours a week
- Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data
- Must be able to communicate heavily through telephone, e-mail and in-person communications
- Must be able to engage in problem-solving skills to help identify and solve potential issues in the field
- Facilitate communication and work with members who have delinquent/overdrawn accounts by collecting past due payments and/or setting up payment plans
- Accept inbound calls/correspondence and follow up in a timely manner
- Identify reasons for delinquency, help members find solutions to bring their accounts current and negotiate payment resolutions
- Perform basic and advanced skip-tracing with the use of internal and external skip-tracing resources
- Identify and counsel members with financial hardships
- Educate members on account terms and alternate payment programs and methods
- Communicate effectively, tactfully, and professionally with employees, vendors and members
- Alert management of potential risk exposure
- Remain compliant with policies, processes and legal guidelines/laws/regulations
- High school diploma or G.E.D equivalent.
- Minimum of six months’ work experience is required (member service/sales/collection experience with a financial institution preferred).
- Passion for providing outstanding member service; researching, problem solving and negotiation skills, dealing with conflict, and managing expectations.
- Excellent verbal, written, and active listening skills.
- Effective time management skills including the ability to prioritize multiple tasks and organize work responsibilities.
- Ability to multitask in a fast-paced environment with a high attention to detail.
- Ability to work both independently and collaboratively in a team environment.
- Basic understanding of loan contracts (rate, term, etc.).
- Ability to easily navigate between multiple browsers, the internet, intranet, and several proprietary systems.
- Fluency in MS Outlook, Excel, and Word.
- Basic math/accounting/financial analysis skills.
- Ability to work in a paperless environment.
- Willingness to become a Certified Financial Counselor during the first year on the job.
- Pleasant and professional appearance.
- Enjoys working with others using a courteous, professional approach.
- Flexible working hours.
- Decision-making abilities.
- Versatile in all aspects of the Credit Union.
- Must have the ability/stamina to work at least 40 hours a week.
- Will frequently reach, feel, bend, stoop, carry, finely manipulate, and key in data.
- Must be able to communicate heavily through telephone, email and in-person communication.
- Must be able to engage in problem-solving skills to help identify and solve potential issues in the field.
- Coordinates and manages City Council meetings including various Board meetings.
- Assists in the development, revision and implementation of Standard Operating Procedures.
- Assists with Records Management for all City records, coordinating an efficient filing system as well as managing storage, retrieval, and destruction of records.
- Provides maintenance and custodianship of the minutes of City Council meetings, City ordinances, resolutions, contracts, agreements, and other official City records.
- Provides maintenance and upkeep of administrative duties for Mayor and Council, including correspondence and proclamations; scheduling appointments; handling and disseminating mail; receiving and distributing phone messages.
- Assists the City Secretary in overseeing the City’s records management and agenda management software.
- Assists the City Secretary in the administration of necessary Open Meetings Act and Public Information Act training to the City Council, staff and Boards and Commissions.
- Prepares and distributes the City Council Agendas and, in the absence of the City Secretary, takes the minutes and supports City Council at workshops and meetings.
- Assists with activities involving municipal elections; monitors election processes; ensures compliance with Texas Local Government Code, Texas Election Code, Texas Ethics Commission and other election laws, rules, and regulations.
- Attends various boards, commissions, and corporation meetings; responsible for ensuring all meeting setups are pursuant to established standards, provides support documents for meetings, and meals for City Council prior to meeting.
- Works with the Legal Department to ensure that new Boards and Commissions members receive ethics training and all bylaws are in compliance with City ordinances and the City Charter.
- Coordinates Annual Boards and Commission Recognition Reception.
- Prepares and presents progress and status reports as requested.
- Possesses the ability to understand, interpret, and apply State law, City ordinances, and polices applicable to a wide variety of situations.
- Participates in training and other Professional Development to ensure the City receives the highest level of service possible.
- Reviews and maintains Ordinances and Resolutions to ensure proper documents are stored in the system.
- Performs daily City Secretary-related administrative duties, including maintenance of City Secretary files, retrieving filed documents, and responding to requests for information from the public, other City divisions, and other governmental or private sector entities.
- Serves as back-up to Administrative Assistant to answer phones and greet patrons of city hall and performs other duties as assigned.
Qualifications
- High School graduation and three years to five years of related experience and/or training; or equivalent combination of education and experience • Preferred - Bachelor's Degree in Public Administration, Public Management or Business Administration, from an accredited college or university • Required - Valid Driver’s License • Required – Notary Public Certification • Texas Municipal Clerk Certification or ability to complete within 3 years • Preferred - Texas Registered Municipal Clerk Certification • Preferred – Certified Paralegal
Special Requirements
PRINCIPLES OF POSITIVE CUSTOMER SERVICE This position requires providing excellent customer service by building positive relationships with the public, vendors, and co-workers.Miscellaneous Information
DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Salary $64,093/annually (negotiable) Closing Open Until FilledPrimary Location | Hutto High School |
Salary Range | Per Hutto ISD Teacher/Librarian Pay Scale - Per Hutto ISD Teacher/Librarian Pay Scale / Per Year |
Shift Type | Full-Time |
Primary Location | Hutto High School |
Salary Range | Per Hutto ISD Teacher/Librarian Pay Scale - Per Hutto ISD Teacher/Librarian Pay Scale / Per Year |
Shift Type | Full-Time |
*Apply Now to receive additional information*
Central Texas Refuse, LLC (CTR) has been servicing the Austin, Round Rock, Cedar Park, and Lockhart region since 1981. We are seeking professional drivers to join our organization as we grow our business throughout Central Texas. Successful candidates may or may not have experience in the waste and recycling hauling business but must be committed to safety and excellent customer service. We drive Peterbilts and Mack trucks. The average age of our fleet is currently just over 4 years in service and consists of Front and Side Load for commercial collection, Rear Load and Automated Side Load for residential collection, and Roll-Off for construction and industrial customers. CTR offers competitive hourly pay (paid bi-weekly), uniforms, matching 401k, employer-sponsored Health Benefits, and the opportunity to work with positive, hard-working peers.
RESPONSIBILITIES:
- Reports to Operations Supervisor for daily work assignments
- Performs pre & post-trip truck inspection in accordance with Company policy to ensure equipment is in proper operating condition:
- Report equipment problems immediately to management
- Continuously monitor the condition of the equipment to ensure it is operationally ready at all times to minimize downtime
- Perform cleaning and maintenance duties related to equipment as directed
- Represent Central Texas Refuse, LLC in a professional manner at all times which includes proper, clean, and neat clothing.
- Perform and maintain excellent customer service
- Keep truck clean inside and out
- Load and unload cargo
- Properly fill out and turn in daily paperwork to Dispatcher and Maintenance
- Maintain an excellent attendance, safety, and work quality record
- Other duties as assigned
REQUIREMENTS:
- Must be safety conscious
- Must possess a strong work ethic and mentality to work under directed supervision
- Must possess good time management skills to ensure assigned responsibilities are completed in an efficient and safe manner.
- Must possess a good ability to adhere to work schedules and follow through on challenges as they arise
- Must act in a professional, courteous and cooperative manner toward supervisors and co-workers and work with a sense of honesty and trustworthiness
- Ability to perform physical requirements of the job (prolonged physical exertions, including standing, reaching, bending, pushing, pulling, lifting, carrying and climbing)
- Ability to work in varying conditions with exposure to weather elements
- Ability to communicate effectively and professionally with other personnel and management
- Ability to follow written and verbal instructions
- Ability to work overtime, weekends and holidays
- Additional skills may be required to perform additional task(s) specific to work location, department or line of business
- Ability to adhere to Company policies and rules, promotes the Company’s safety standards and does not take inappropriate risks
- Maintains a feeling of pride in work while striving to achieve all goals
MINIMUM QUALIFICATIONS:
- Must possess a valid Class “A” or “B” Texas Commercial Driver’s License
- Minimum 2 years Commercial driving experience
- Clean driving record for last 5 years as shown on current MVR, with no serious accidents or traffic violations
- Must successfully complete pre-employment testing
- Must pass drug screen
- Must be able to pass DOT physical
- Waste Industry experience a plus but not required
- Must be legally eligible to work in the United States
- High School Diploma or equivalent
- Must be able to read and speak the English language well enough to communicate, understand, and respond to questions, instructions, signs, signals, and safety training
WORKING CONDITIONS
- Exposure to extreme weather conditions
- Exposure to dust, noise, heat and cold
- Exposure to residential and commercial waste and recycling
- Exposure to landfill environment
- Will be subject to periodic evaluations gauging work performance
This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.
Location - Round Rock, TX
*Apply Now to receive additional information*
Central Texas Refuse, LLC (CTR) has been servicing the Austin, Round Rock, Cedar Park and Lockhart region since 1981. We are seeking professional drivers to join our organization as we grow our business throughout Central Texas. Successful candidates may or may not have experience in the waste and recycling hauling business but must be committed to safety and excellent customer service. We drive Peterbilts and Mack trucks. The average age of our fleet is currently just over 4 years in service and consists of Front and Side Load for commercial collection, Rear Load and Automated Side Load for residential collection, and Roll-Off for construction and industrial customers. CTR offers competitive hourly pay (paid bi-weekly), uniforms, matching 401k, employer sponsored Health Benefits and the opportunity to work with positive, hard-working peers.
RESPONSIBILITIES:
- Reports to Operations Supervisor for daily work assignments
- Performs pre & post-trip truck inspection in accordance with Company policy to ensure equipment is in proper operating condition:
- Report equipment problems immediately to management
- Continuously monitor the condition of the equipment to ensure it is operationally ready at all times to minimize down time
- Perform cleaning and maintenance duties related to equipment as directed
- Represent Central Texas Refuse, LLC in a professional manner at all times which includes proper, clean and neat clothing.
- Perform and maintain excellent customer service
- Keep truck clean inside and out
- Load and unload cargo
- Properly fill out and turn in daily paperwork to Dispatcher and Maintenance
- Maintain an excellent attendance, safety and work quality record
- Other duties as assigned
REQUIREMENTS:
- Must be safety conscious
- Must possess a strong work ethic and mentality to work under directed supervision
- Must possess good time management skills to ensure assigned responsibilities are completed in an efficient and safe manner.
- Must possess good ability to adhere to work schedules and follow through on challenges as they arise
- Must act in a professional, courteous and cooperative manner toward supervisors and co-workers and work with a sense of honesty and trustworthiness
- Ability to perform physical requirements of the job (prolonged physical exertions, including standing, reaching, bending, pushing, pulling, lifting, carrying and climbing)
- Ability to work in varying conditions with exposure to weather elements
- Ability to communicate effectively and professionally with other personnel and management
- Ability to follow written and verbal instructions
- Ability to work overtime, weekends and holidays
- Additional skills may be required to perform additional task(s) specific to work location, department or line of business
- Ability to adhere to Company policies and rules, promotes the Company’s safety standards and does not take inappropriate risks
- Maintains a feeling of pride in work while striving to achieve all goals
MINIMUM QUALIFICATIONS:
- Must possess a valid Class “A” or “B” Texas Commercial Driver’s License
- Minimum 2 years Commercial driving experience
- Clean driving record for last 5 years as shown on current MVR, with no serious accidents or traffic violations
- Must successfully complete pre-employment testing
- Must pass drug screen
- Must be able to pass DOT physical
- Waste Industry experience a plus but not required
- Must be legally eligible to work in the United States
- High School Diploma or equivalent
- Must be able to read and speak the English language well enough to communicate, understand, and respond to questions, instructions, signs, signals, and safety training
WORKING CONDITIONS
- Exposure to extreme weather conditions
- Exposure to dust, noise, heat and cold
- Exposure to residential and commercial waste and recycling
- Exposure to landfill environment
- Will be subject to periodic evaluations gauging work performance
This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position, and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.