Job Title
Collector
Category
Lending
Location
Austin, TX 78750 US (Primary)
Education
High school diploma or GED
Career Level
Experienced (Non-Manager)
Shift Type
Regular Business Hours (some Saturdays)
Job Type
Full-time
Exemption Type
Non-Exempt
Wage Amount
***
Job Description
Are you a master negotiator who likes helping members while minimizing delinquency? If so, our Collection Department is looking for you! A Collector’s primary responsibilities are to contact members with delinquent accounts, identify causes for delinquency, offer viable options for bringing accounts current, and recommending accounts for further action.
- Facilitate communication and work with members who have delinquent/overdrawn accounts by collecting past due payments and/or setting up payment plans
- Accept inbound calls/correspondence and follow up in a timely manner
- Identify reasons for delinquency, help members find solutions to bring their accounts current and negotiate payment resolutions
- Perform basic and advanced skip-tracing with the use of internal and external skip-tracing resources
- Identify and counsel members with financial hardships
- Educate members on account terms and alternate payment programs and methods
- Communicate effectively, tactfully, and professionally with employees, vendors and members
- Alert management of potential risk exposure
- Remain compliant with policies, processes and legal guidelines/laws/regulations
*For information about our benefits, please click the following link: https://aplusfcu.org/about-us/career-opportunities/benefits
Job Requirements
Education and Experience
- High school diploma or G.E.D equivalent.
- Minimum of six months’ work experience is required (member service/sales/collection experience with a financial institution preferred).
Knowledge, Skills & Abilities
- Passion for providing outstanding member service; researching, problem solving and negotiation skills, dealing with conflict, and managing expectations.
- Excellent verbal, written, and active listening skills.
- Effective time management skills including the ability to prioritize multiple tasks and organize work responsibilities.
- Ability to multitask in a fast-paced environment with a high attention to detail.
- Ability to work both independently and collaboratively in a team environment.
- Basic understanding of loan contracts (rate, term, etc.).
- Ability to easily navigate between multiple browsers, the internet, intranet, and several proprietary systems.
- Fluency in MS Outlook, Excel, and Word.
- Basic math/accounting/financial analysis skills.
- Ability to work in a paperless environment.
- Willingness to become a Certified Financial Counselor during the first year on the job.
Desirable Traits:
- Pleasant and professional appearance.
- Enjoys working with others using a courteous, professional approach.
- Flexible working hours.
- Decision-making abilities.
- Versatile in all aspects of the Credit Union.
Physical Functions:
- Must have the ability/stamina to work at least 40 hours a week.
- Will frequently reach, feel, bend, stoop, carry, finely manipulate, and key in data.
- Must be able to communicate heavily through telephone, email and in-person communication.
- Must be able to engage in problem-solving skills to help identify and solve potential issues in the field.