Job Title
Fraud Investigator
Category
Fraud
Location
Austin, TX 78723 US (Primary)
Education
High school diploma or GED
Career Level
Experienced (Non-Manager)
Shift Type
Regular Business Hours (no Saturdays)
Job Type
Full-time
Exemption Type
Non-Exempt
Wage Amount
…
Job Description
Apply today to join the A+FCU team!
As a Fraud Investigator, your role will be to assist credit union members with the process of reporting fraudulent account activity involving credit cards, debit cards, transactions resulting from forgery or fraudulent loan or new account activity. We are looking for someone who is good at noticing details and thinking creatively to help us protect our members!
- Assist members with fraudulent account activity in person, over the phone, or via written correspondence, including researching the activity and interpreting policies.
- Complete necessary affidavits of fraudulent activity and maintain copies along with a chronological history of the activity relating to the cases involving larger losses. All documentation should be imaged when case closed.
- Conduct interviews of members claiming fraudulent account activity to determine validity.
- Review daily fraud and deposit reports which monitor members’ accounts in order to detect fraudulent activity and take appropriate measures. Must be knowledgeable of specialized software to perform this function.
- Work with and follow-through with law enforcement officials to provide necessary documentation of fraudulent activities and file police reports as applicable to credit union losses.
- Responsible for completion of subpoenas in a timely manner.
- Complete member requests for extensive research.
- Compose professionally written correspondence as needed.
- Stay informed of current fraud schemes through media sources, conferences, seminars, professional contacts, etc. in order to assist A+FCU with minimizing losses.
- Provide timely notification to credit union employees regarding fraudulent activities through quick delivery channels.
- Maintain knowledge of all credit union products and services offered, utilizing PolicyTech, Products & Services Guide and training as offered.
- Promote department wide excellent service to members through cross selling products and services of A+FCU that meet members’ needs.
- Provide training to employees regarding detection and prevention of fraudulent activity.
- Meet or exceed established individual goals and assist with meeting department goals.
- Provide notary services as needed.
- Perform other duties as required or assigned.
*For information about our benefits, please click the following link: https://aplusfcu.org/about-us/career-opportunities/benefits
Job Requirements
Education and Experience
- High school diploma or G.E.D equivalent required.
- Two years financial institution, law enforcement or loss prevention experience required.
Knowledge, Skills & Abilities
- Customer service experience performing basic teller functions.
- Complete fraud interview and negotiation courses.
- Knowledge of policies and procedures affecting member services and back office operations.
- Working knowledge of PCs and related software, in-house system and basic office machines.
Physical Functions
- Must have the ability/stamina to work at least 40 hours a week
- Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data
- Must be able to communicate heavily through telephone, e-mail and in-person communications
- Must be able to engage in problem-solving skills to help identify and solve potential issues in the field
Desirable Traits:
Pleasant and professional appearance
Verbal skills
Enjoy working with public using courteous professional approach
Flexible working hours
Dependable
Independent worker
Organizer and planner
Possess decision-making abilities.
Versatile in all aspects of the CU